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Home > Customer Service > Shipping Information
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Delivery Area
At this time, we will delivery anywhere in Canada, and to most areas in the United States. Shipping to Alaska, Hawaii, Europe and the rest of the World is available on an individually plotted basis.
Shipping to other Areas of the World
Shipping to the rest of the world is possible it just has to be managed in a more individual manner so that we can ensure that the most appropriate and cost-effective shipping method is used.
Shipping Options and Times
Orders placed by 5:00 P.M. ET Monday through Friday (excluding holidays) will ship from our warehouse the next day. Orders placed over the weekend and on holidays will be processed the next business day and will be shipped within our specified delivery timetable (see Ordering Information - 3 Order Types section . (Business days are Monday through Friday, excluding Canadian holidays.)
SHIPPING METHODS AND COSTS
We ship using Canada Post and Canpar depending on the location, address and delivery service requested for the order.
Please keep in mind, shipping prices outlined below are based on the order being processed and leaving from our central warehouse location in Ancaster, Ontario. You will be notified promptly by email of any delays in shipping. Items ordered together are not necessarily shipped together (due to size, weight and stock availability), and may be received separately. You will always be notified if this is the case.
Individual Orders of Product
Individual orders of product will be processed by our staff in the order that they are received. Orders should be processed, picked, packed and shipped out to you (or the gift recipient) within a 48 hour period.
Shipping Costs for Individual Orders of Product shipped within Canada
Shipping costs are based on your total order amount before sales tax and promotional discounts (if any) are applied.
Shipping Costs for Individual Orders of Product shipped Internationally
Shipping cost for product being shipped to the U.S. and Internationally is also affected by the size and weight of the box being used in the shipping process. In every case we attempt to ship orders in the most cost-effective shipping box/package to ensure that shipping costs remain as reasonable as possible. We may contact you with shipping options to choose from if there are several ways we could ship your order. Please let us know if you need the order shipped quickly (Air) or are content to wait for the order to ship by ground - there is a significant difference in the cost for these two kinds of service.
Individual Orders of Gift Baskets
Our customers usually order Gift Baskets with a very specific time frame (to arrive for a birthday or special occasion, to comfort a grieving family after a funeral etc.). With this fact in mind, we make every effort to process, assemble and ship out or deliver gift baskets as soon as possible. Gift basket deliveries within the Greater Hamilton Area are hand-delivered by the next business day after receipt of order. Depending on the destination, Gift Basket deliveries in the Greater Toronto and Golden Horseshoe areas are delivered within 24-36 hours of receipt of order. Gift Basket deliveries to other parts of Ontario and the rest of Canada are shipped by courier and will arrive within 3 - 5 business days. Orders to the United States are dealt with similarly and they are sent by Canada Post (U.S. Service). This service will take 5- 10 days for arrival to it's destination. We ship world-wide - with the shipping to European and other destinations being calculated on an individual basis as we try to find the most economical means possible for your order depending on it's size and contents.
Corporate Orders
Corporate Orders (of product or gift baskets) will be processed as a group order through our Corporate Services Department. If you have any questions about your order or would like to know more about the exclusive Corporate Services that we are pleased to provide, please contact Corporate Services. Learn more about our Corporate Gifting Solutions. View our pages of popular Corporate Gift selections
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